East Midlands

222 Nottingham Rd, Hucknall, Nottingham NG15 7QD

Phone : 0115 9274458

Monday - Friday 08.30 - 19.00

Emergency out of hours service


Privacy policy

East Midlands Referrals Ltd.

East Midlands Referrals Limited is committed to protecting and respecting your privacy. This policy (together with our Terms and Conditions and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purposes of the General Data Protection Regulation (GDPR) (EU) 2016/679, the data controller is East Midlands Referrals Limited of 222 Nottingham Road, Hucknall, NG15 7QD, United Kingdom.

Your consent

By using our services within the East Midlands Referrals, you understand and agree that personal information you provide will be held on a database created and operated by us, our group of companies and/or other selected third parties.

What information do we collect and why?

When you register your pet in surgery you will be asked for some essential information including your title, first name, surname, postal address, email address, telephone and if applicable payment information. You may also be requested to give your details for other reasons. These details are collected either in person, by telephone or online, to help us:


  • Register your details as a new client or update your details if they change

  • Register your pet on health plans

  • Make appointments

  • Process the fees due for any treatment.

  • Contact you about your pet, your account or credit status where required;

  • Deliver a safe and secure service by helping to prevent and detect fraud.

How we protect your information

We endeavour to protect your information by:

  • Encrypting your personal information if you enter any personal information online. A secure server encrypts all of the information you input before it is sent to us. This protects your confidential data.

  • Keeping your information up-to-date and accurate. Please note that, to do this, we require you to tell us if any of your details such as your name or address change; and having in place strict security procedures for the storage and disclosure of your information to prevent unauthorized access.

Statement on the use and disclosure of Personal Data

We monitor or record telephone calls to ensure our quality standards are maintained and for fraud prevention purposes.

CCTV is used for maintaining the security of property and premises and for preventing and investigating crime, it may also be used to monitor staff when carrying out work duties. For these reasons the information processed may include visual images, personal appearance and behaviours. This information may be about staff, customers and clients, offenders and suspected offenders, members of the public and those inside, entering or in the immediate vicinity of the area under surveillance. Where necessary or required this information is shared with the data subjects themselves, employees and agents, services providers, police forces, security organisations and persons making an enquiry.

We may disclose your personal information to any member of East Midlands Referrals and also to affiliated companies and other selected third parties for the purposes described above.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions or agreements or contracts between us or to protect the rights, property, or safety of East Midlands Referrals Limited, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection, credit risk reduction and our internal investigations including customer complaints and claims.

Your rights

You can ask to access, modify or delete your data held by our company by either contacting your Veterinary Practice or writing to us at mydata@medivet.co.uk

You can ask us any question regarding the data that we store about you by emailing us at mydata@medivet.co.uk or alternatively through the post at:

  • The Data Protection Officer

  • Medivet Support Centre

  • Unit 4, Mowat Industrial Estate

  • Sandown Road

  • Hertfordshire

  • WD24 7UY

If you are unhappy with anything about our data protection practices we’d like you to let us know by emailing us at mydata@medivet.co.uk. If we’re not able to put your mind at rest you do have the right to lodge a complaint with a supervisory authority.

Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


In order that we can monitor and improve the Website, we may gather certain information about you when you use it, including details of your domain name and IP (Internet Provider) address, operating system and browser. A cookie is an element of data that a website can send to your browser, which may then store it on the hard drive of your computer. Cookies allow us to understand who has seen which pages and advertisements on the Website and to make the Website more user friendly.

We use cookies so that we can give you a better experience when you return to the Website. Most web browsers automatically accept cookies. You do not have to accept cookies and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie. This will give you the opportunity to decide whether to accept it or not.

Access Rights

You have a right to access the personal data about you that is held by us. To obtain a copy of the personal information we hold about you, please write to us at the following address: East Midlands Referrals Limited, 51 West Street, Hucknall, NG15 7BY enclosing your postal details and a cheque for £10 payable to East Midlands Referrals Limited to meet our costs in providing you with details of the information we hold about you.

Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page. If you have any queries about data protection, please contact us on 0115 927 4458.

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